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Service

Inquiry sales@zzechen.com.cn Product Manual Download

      During the past 15+ years,zhengzhou zechen machinery has established a prefect talent training system,which can continuously train professional talents for the company.Company have professional technology support team,all engineers keep passport all the time,if the customer needed,they will arrive on-site at first time.

      Zhengzhou zechen machinery very clearly knows customer’s requirement,committed to providing professional product configuration and assist customers to complete the whole process of quality control. make sure the goods safely,quickly and economy delivery.If the customer needs our technical support team to go to the site for installation, the company's engineers will go to the site together with the equipment.Assist customer for equipment installation and test.

      Zhengzhou zechen machinery have one professional R*D teams,teams number over 30+ ,most belong to industry will-known expertes. support to resolve problems faced by customer in the shortest time.



What service we can do for you?

Pre-sale service
1,Support to select suitable machine and equipment base on your requirement.
2,If need customization,we can arrange design and manufacture.
3,We can suggest suitable transportation for you.safety,convenience,economy.

Mid-sale service
1,Support customer to draft solution for installing.
2,Trace the machine making and control the quality of machine,share with customer regularly.
3,Trace the logistics situation and share with customer regularly.

After-sale service
1,Assist to prepare the first construction solution.
2,Training the first-line operators.
3,Answer customer question during equipment using.
4,Guide customer finish the equipment health-check regularly.
5,Take initiative to troubleshoot problems which customer meeting.


Company techinical team commitment

1,R&D will response customer problems within 30 minutes.
2,All Equipment guarantee 12 month quality assurance services.
3,If need arrange engineer ro onsite support ,we will complete engineer dispatch within 24 hours.
4,All our engineers have finished personnel of responsible,from start to end trace the project progress.
5,Company technical expert free to training the on-site technical worker,the training time not less than 10 days.